Terms, Conditions & Policies

Total Care Provider, Inc. is committed to protecting the privacy of your information. This notice describes our Privacy Policy. Our Privacy Policy is designed to advise you about how we collect, use, and protect the Personally Identifiable Information you provide. By visiting this site, you are accepting the practices described in this Privacy Policy.

Information We Collect

(1) Information You Provide to Us:

a) Collection of your Personal Information: We collect the Personally Identifiable Information you choose to enter on various pages of our site, or that you may choose to give us in some other way (such as by email, physical mail, or by telephone). For example, you will be asked to provide Personally Identifiable Information when you register for access to certain portions of our site, sign up for newsletters or mailings, or make a purchase.

The categories of Personally Identifiable Information we collect are your first and last name, e-mail address, physical address, and telephone number.

You can choose not to provide certain information, but you may not be able to take advantage of our services and features.

b) Account, Password and Security. You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any username, password and account provided by you or us for accessing the website. You are solely and fully responsible for all activities that occur under your password or account, except that Total Care Provider may, in certain circumstances, access your account to make changes that you request, such as rescheduling a Service appointment. Total Care Provider has no control over the use of any User's account by the User or third parties and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you must contact us immediately at info@totalcareprovider.com.

c. Proof of Identity. You will provide us with such proof of identity as we may reasonably request from time to time.

d) Emails. Total Care Provider may send you confirmation and other transactional emails regarding the Professional Services. Total Care Provider may also send you emails about services that we think might interest you ("Promotional Emails"). You can unsubscribe from Promotional Emails at any time by clicking unsubscribe in our email communications or contacting us.

e) Text Messages and Phone Calls. By providing your phone number and using the Total Care Provider Platform, you agree that we may, to the extent permitted by applicable law, use your mobile phone number for calls and, if such phone number is a mobile number, for text (SMS) messages, in order to assist with facilitating the requested Professional Services. Standard call or message charges or other charges from your phone carrier may apply to calls or text (SMS) messages we send you. You may opt-out of receiving text (SMS) messages from us by replying with the word "STOP" to a text message from us. You acknowledge that opting out of text (SMS) messages may impact your ability to use the Total Care Provider Platform.

(2) Payments; Money Back Guarantee; Claims.

Payments. Users of the Total Care Provider Platform contract for Professional Services directly with other Users. Total Care Provider is not a party to any contracts for Professional Services. Our Platform facilitates these contracts by supplying a medium through which Requesters can connect with Professionals, schedule Professional Services, and make payments for Professional Services ("Payments"). Requesters are obligated to pay in advance for the Professional Services and/or Merchandise they order through the Total Care Provider Platform. We will charge the Requester's credit card according to the amount the Requester has agreed to on the website with respect to all Professional Services and/or Merchandise, the Requester has ordered, and for all purchases and payments for reimbursement costs, fees or expenses associated with a Professional Service, and the Requester hereby authorizes us to charge the credit card on file in the Requester's Handy Platform account for such amounts. We will use third party services to process credit card information. We retain the right, in our sole discretion, to place a hold on the Requester's credit card for an ordered or completed Professional Service transaction. Seventy-two (72) hours after a Professional Service is completed, if there is no complaint by the Requester, we will mark the Professional Service as closed. If the Requester has agreed with the Professional to extend or reduce the hours in or to reschedule a requested Professional Service, the Requester bears the responsibility for notifying Total Care Provider. Requesters must notify us either by changing the date or hours of the requested Professional Service through the website or by emailing our help center info@totalcareprovider.com. All Payments by Requesters must be made through the website. Any Payments paid outside of the website are not subject to Money-Back Guarantee, and no refunds or credits will be provided once the Requester's credit card has been charged, except that at our sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific promotions, or to correct any errors we have made. While we will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom. Requesters will be liable for all transaction taxes on the Professional Service(s) provided (other than taxes based on Total Care Provider income).

(3) Automatic Information:

When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. This site, like many other sites, records this basic information about visits to our site.

(4) “Cookies”:

Cookies are pieces of information that are transferred to your computer from a web server.

We use cookies to store visitor preferences, record session information (such as items that you add to your shopping cart) record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banner ads, and to customize Web page content based on visitors’ browser type or other information that the visitor sends.

Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or you can change your settings to refuse to accept cookies.

How We Use Your Information

The information we collect is used for administering our business activities as follows:

  • to improve the content of our site
  • to customize the content and/or layout of site pages for each individual visitor;
  • used to notify consumers about updates to our Web site;
  • shared with other reputable organizations to help them contact consumers for marketing purposes;
  • used by us to contact consumers for marketing purposes.

How We Protect Your Information

The privacy and protection of your information is important to us. We offer some of our services in connection with other web sites. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies. Your access to some services and content is password protected. We advise that you do not disclose your password to anyone. In addition, we recommend you sign out of password-protected services at the end of your session. You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond our control and this policy.

Who Has Access to Your Information

Information about our users is important to us. Access to your information may be provided to third parties who provide technical support for the operation of our site. In addition, we may sell our business or buy, merge or partner with other companies or businesses. In such transactions, user information may be transferred along with other assets. We may also disclose your information in response to a court order and we may disclose your information when we believe we are required to do so by law. We may disclose your information in connection with the collection of amounts you may owe to us and to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure.

Methods We Use to Protect Your Information

We use security software to protect the confidentiality of your personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information. Our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons.

Guidelines for Children

This website does not provide services or sell products to children under the age of 18. If we discover we have received any information from a child under the age of 18 in violation of this policy, we will delete that information immediately. If you believe we have received any information from or about anyone under the age of 18, please contact us at the address listed below.

Your Access to Personally Identifiable Information

If your personal identifiable information changes, you may update this information by logging into your account Profile Setting page. If you no longer wish to participate in our service you may contact us via email and request that your account be deactivated.

Changes to Privacy Policy

If our Privacy Policy or procedures change, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.

Terms of Use

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy. Also, you agree that we may suspend or terminate your account without notice if we suspect any fraudulent, abusive or illegal activity that may jeopardize our business. If for any reason we suspect that you have committed such criminal activities, we may report you to appropriate law enforcement.

Effective Date: This Privacy Policy is effective as of January 1, 2016.

Contact Information: If you have any questions about this policy please contact us via email: info@totalcareprovider.com or

Total Care Provider, Inc.

510 South Congress Avenue, Suite 110

Austin TX, 78704